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Operational Issues
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Business Solutions
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Managing the vast numbers of computers across a school district or on a college or university campus can be a struggle for the academic IT department. There are computers in labs, classrooms, and offices - not to mention the thousands of PCs owned by students. Often, the sheer size of the customer base and the volume and complexity of systems means that IT can do little more than deliver reactive assistance - rather than proactive solutions. Consider these all too familiar challenges:
- During peak periods, computer labs have long wait times. Crowding and delays become increasingly severe with every malfunctioning PC workstation.
- Technicians in the service center that repairs computers are overloaded with work.
- Users seeking assistance from help desks are not empowered to solve their own computer issues - because uniform repair tools are unavailable.
- Managing computer software configurations diverts productivity from improving IT solutions to simply maintaining PCs.
The academic IT department that cannot meet its challenges opens itself to major risks.
If it works reactively, it will not be able to keep up with changing technologies, computer updates, or opportunities to reduce costs or build revenue.
If it operates without a centralized repair tool, it can deliver different solutions to users across the institution, adding unnecessary complexity to systems, the infrastructure, and repair processes.
Ultimately, inefficient PC management and repair can affect the school’s ability to meet its goals to educate students, serve the community or support research.
But now there is a single solution designed to address all these issues.
SoftThinks is the industry leader in software deployment and recovery solutions. Our vast experience in imaging, recovery, deployment and Windows technologies can help you streamline operations to better meet users’ needs.
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